Frequently Asked Questions
- What products do you sell?
We mainly sell mountain bikes and related cycling products, including off-road bikes, e-bikes, and outdoor cycling gear.
- Why are the prices lower than usual?
Due to continuous losses, we are clearing out inventory at a loss. Some items are being sold at limited-time low prices. Once stock is sold out, it may not be restocked.
- How long does it take for my order to ship?
Orders are usually shipped on the same day, but there may be slight delays during holidays.
- Can I cancel my order?
If your order has not yet shipped, you can contact customer service to cancel it. Shipped orders will be processed according to the return procedure.
- What payment methods are supported?
The website supports secure online payment methods. Specific payment options are displayed on the order page.
- How do I check my order status?
After your order is shipped, the system will send you a logistics or order update notification. You can also contact customer support for inquiries.
- Will items be restocked after they sell out?
Some clearance items may not be restocked after they sell out; please check the website for specific inventory status.
Due to continuous losses and rising operating costs in recent years, the merchant has decided to clear out existing inventory at a loss. Most products on the website are currently being sold in limited quantities at prices lower than originally planned. Once the inventory is sold out, some product lines will not be restocked.